Account tools are unavailable during the web coaching pause. For password or connected-service help, use the support email links below.

TrainerDNA support

Get help without losing your place.

Contact Tandem DNA Marketing LLC about TrainerDNA account access, client workflows, billing, integrations, product issues, feedback, or feature requests.

Direct support

Email our support inbox

support@trainerdna.app

Support is monitored Monday through Friday, 9:00 AM–5:00 PM Eastern Time, excluding U.S. federal holidays. We aim to respond within two business days. Do not email passwords, card or bank information, authentication codes, or identifiable client health data.

Choose a starting point

What can we help with?

These links open the safest next step. Email actions create a draft in your own mail app and do not send anything until you choose to send it.

Sign-in and account recoveryReset a password, recover access, or report an account-security concern.Reset password Coach and client accessGet help with invitations, client access, workspace roles, or an unavailable account relationship.Email access support Billing and subscriptionsAsk about a TrainerDNA subscription, receipt, cancellation, or payment status.Email billing support Connected servicesTroubleshoot Google Calendar, Instagram, notifications, or another connection shown in TrainerDNA.Email integration support Report a product problemTell us what you expected, what happened instead, and which web or mobile screen was affected.Report a problem Feedback and feature requestsShare workflow feedback or suggest an improvement for coaches or clients.Share feedback

Account and data controls

Clear policies and recovery paths

Opening a support link does not change an account, cancel a subscription, disconnect a provider, or delete data. Those actions require their documented confirmation steps.

Password recovery Data deletion instructions Zoom integration guide Privacy Policy Terms of Service

Help us resolve your request faster

Step 1

Name the screen

Tell us which page, tab, or mobile screen you were using.

Step 2

Explain the difference

Describe what you expected and what happened instead.

Step 3

Add safe context

Include device and app/browser version, but no passwords or sensitive client data.

TrainerDNA is operated by Tandem DNA Marketing LLC. For app issues, general feedback, and feature requests, contact support@trainerdna.app.